Apex Vision AI

Your Genius Study Assistant

Refund Policy

Refund & Cancellation

Apex Vision AI LLC – Refund Policy

Effective Date: June 29, 2025 | Last Revised: February 11, 2026

Fair Process
Quick Response
Transparent

At Apex Vision AI, we strive to deliver exceptional service and support for our digital subscription services. This Refund Policy outlines our approach to refunds, cancellations, and subscription management. We are committed to fairness and transparency in all refund-related matters.

1

Digital Services Policy

Due to the nature of our digital offerings, all sales are generally considered final. Once you gain access to our AI-powered services, content, and features, the digital product has been delivered.

Important Notice

By subscribing to any of our services, you acknowledge that you are purchasing access to digital content and that refunds are limited to specific circumstances outlined in this policy.

2

Refund Eligibility

Refunds are only considered in the following circumstances:

Eligible for Refund

  • Technical Malfunction: Demonstrable technical issues that prevent the service from functioning as advertised
  • Service Failure: Complete inability to access the service due to our system errors
  • Billing Errors: Duplicate charges or incorrect billing amounts
  • Unauthorized Charges: Charges made without your authorization

Not Eligible for Refund

  • Change of Mind: Deciding you no longer want the service after gaining access
  • Lack of Use: Not using the service after subscribing
  • User Error: Inability to use features due to user error or lack of understanding
  • Compatibility Issues: Device or browser compatibility issues disclosed in our requirements
  • Violation of Terms: Account suspension or termination due to Terms of Service violations
3

How to Request a Refund

If you believe you qualify for a refund based on the eligibility criteria above, please follow these steps:

1

Contact Support Immediately

Email us at [email protected] with the subject line “Refund Request”

2

Provide Required Information

Include your account email, subscription details, transaction ID, and a detailed description of the issue

3

Submit Supporting Evidence

Provide screenshots, error messages, or other documentation that demonstrates the technical issue

4

Await Review

Our team will review your request within 3-5 business days and respond with a decision

Response Time

We aim to respond to all refund requests within 3-5 business days. Approved refunds are typically processed within 7-10 business days and will be credited to your original payment method.

4

Subscription Cancellation

You can cancel your subscription at any time. Here’s what you need to know:

iOS App Subscriptions

Managed through your Apple ID account settings. Cancel via the App Store on your device or through iTunes.

Apple Support Guide

Web Subscriptions

Cancel directly from your account dashboard on apexvision.ai or contact [email protected] for assistance.

Manage Subscription
Cancellation Terms
  • Access Until Period End: When you cancel, you retain access to premium features until the end of your current billing period
  • No Partial Refunds: Cancellation does not entitle you to a refund for the current billing period
  • Immediate Effect: Cancellations take effect at the end of the current billing cycle
  • Reactivation: You can reactivate your subscription at any time by re-subscribing
5

Free Trial Cancellations

If we offer a free trial period:

  • Cancel Anytime: You may cancel your free trial at any time before it ends to avoid being charged
  • No Charges: If you cancel before the trial period ends, you will not be charged
  • Auto-Renewal: If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription
  • Trial Limitations: Free trials are limited to one per user and may not be available for all subscription tiers
6

Refund Processing

When a refund is approved:

Review Period

3-5 business days – Our team reviews your refund request and supporting documentation

Approval Notification

Within 24 hours – You’ll receive an email confirmation if your refund is approved

Processing Time

7-10 business days – Refund is processed to your original payment method

Bank Processing

3-5 business days – Additional time for your bank or card issuer to post the credit

Important Note

Total processing time may take up to 15-20 business days from approval to seeing the credit in your account. This includes our processing time plus your financial institution’s processing time.

7

Questions or Concerns?

We are dedicated to ensuring the satisfaction of our customers and will review each refund request carefully. If you have any questions about this Refund Policy or need assistance:

Email Support

[email protected]

Response within 24-48 hours

Help Center

apexvision.ai/faq

Browse common questions

Thank you for choosing Apex Vision AI. We appreciate your business and are committed to providing you with the best possible service.