Frequently Asked Questions

We recommend starting with the Getting Started Guide and the in-depth User Guide to learn the AI in depth.

Ensure the extension is enabled in chrome://extensions. If the icon is still hidden, click the Chrome menu (three vertical dots, top right) and pin the extension to your toolbar for easy access.

First, log out of your account and then log back in — this re-syncs your subscription status. Contact support if that doesn't resolve it.

Support for McGraw Hill Smartbooks has ended due to legal reasons. We appreciate your understanding and sincerely apologize for any inconvenience.

Our extension uses advanced AI to analyze questions and provide accurate, step-by-step help in real time. Activate the extension, click “Get Answer,” and the system generates the solution.

No. Apex Vision AI operates discreetly within your browser without interacting with sites in a detectable way. It simply provides AI-generated answers and study tips when you request them, keeping your usage private.

We tested extensively on Canvas (using a Canvas Teacher account) to ensure it is not detectable. We do advise against submitting quizzes or tests unusually fast, as that can raise red flags.

Open the extension settings, locate the “Hide On-Screen Buttons” option, and toggle it on. Toggle “Show On-Screen Buttons” to revert.

While our AI is primarily designed for multiple-choice questions, it can assist with essay & short-answer questions through our versatile side panel.

This means your subscription is expired or invalid. Please check your subscription status or contact support for assistance.

Check your internet connection, ensure your subscription is valid, and try refreshing the page or restarting the browser.

Our AI is continuously improving through advanced machine learning. Accuracy varies by question complexity and subscription tier — premium plans use more advanced models.

Accuracy varies across plans because each uses distinct AI models: Knowledge Kickstart ~70% (basic questions), Savvy Scholar ~81% (in-depth topics), Mastermind ~89% (precise answers across challenging subjects). Effectiveness also depends on how clearly questions are presented.

Our tool focuses on one question at a time for accuracy. If a page shows several questions, zoom in (Ctrl + + / ⌘ + +) so only one question is visible — this helps the AI concentrate on the right question.

Try logging out and back in. If the issue persists, reinstall the extension and report any persistent problems to our support team.

Response time can vary with server load, your internet speed, and the complexity of the query — some questions need more in-depth analysis.

Apex Vision AI aims for accuracy across subjects but has limits — math and complex calculations are less reliable on plans below the Mastermind tier.

It covers a broad range including math, science, and English, but may be less effective for highly specialized or advanced subjects outside its core focus areas.

Go to the My Account tab, click “Subscription,” select “View” on your active subscription, and press “Cancel Subscription.”

Go to My Account → Subscription, select “View,” then “Upgrade or Downgrade.” Your existing price is prorated toward the new plan.

Click the extension icon and press the “Logout” button.

Your privacy matters to us. Chat responses are not stored permanently and are not used for any other purpose — we aim for a seamless, private experience.

Please contact our support team with your request and they'll guide you through the process.

We welcome feedback — contact our support team through the contact form on our website with any issues or suggestions.

Yes — we're continuously improving and expanding. Stay tuned to our website for updates on new features and enhancements.

All data processed by the extension is encrypted, and we don't store personal information longer than necessary to provide our services.