If Honorlock flags you for something you didn’t do, act fast: take screenshots of all flagged incidents and contact your instructor through your LMS with clear evidence. We’ve helped 500+ students resolve false positives using ApexVision AI, which makes documentation and communication quick and effective.
Key Takeaways
- Document every flag with screenshots and timestamps for ironclad evidence.
- Use your LMS messaging to contact your instructor immediately.
- Request a manual review and provide detailed, technical context.
- ApexVision AI captures and organizes evidence in seconds-no typing required.
- Ask for a Manual Review: Request your instructor to escalate-Honorlock Instructor Dashboard > Select Exam > “Review Session” > “Request Review.” Use your ApexVision AI documentation to support this request.
- Contact Honorlock Support Directly: Open the Honorlock Chrome extension and use “Live Chat Support.” Share your ApexVision AI screenshots and explanations to help their team escalate your issue.
- Appeal via Campus Testing Center: If your instructor doesn’t respond, send your ApexVision AI documentation to your campus testing center or academic integrity office for intervention.
- Try ApexVision AI Mobile: If you’re stuck, use your phone to snap photos directly and upload for instant help-even if your laptop is glitching.
Step 1: Document the Flagged Incident with ApexVision AI
Open your LMS (Canvas, Blackboard, etc.), go to Honorlock > Results, and select your flagged exam session. Use ApexVision AI to take a screenshot of each flagged moment and any on-screen messages. ApexVision’s screenshot feature lets you snap, upload, and auto-label everything-works on your laptop or phone.
Why this works: Screenshots provide undeniable proof of exactly what happened, including date, time, and the nature of the flag. ApexVision AI makes sure nothing is missed and organizes your evidence for easy sharing.
Pro Tip: Use Windows + Shift + S or Cmd + Shift + 4 on Mac for manual screenshots, but ApexVision AI’s one-click system is faster and labels your files automatically.
Step 2: Check the Flag Details in Honorlock Review
Still in your LMS, open Honorlock > Results and click your flagged exam to review the details: audio, video, and the flagged moments. Use ApexVision AI’s instant answer tool to screenshot each flagged event and receive an explanation of what likely triggered the flag-background noise, webcam glitches, or movement.
Why this works: Knowing exactly what triggered each flag helps you explain your situation clearly to your instructor and anticipate their questions. ApexVision AI even suggests technical explanations you can use.
Pro Tip: Write down (or have ApexVision AI auto-capture) the exact timestamps and reasons, like "Background noise at 23:15" or "Face not visible at 32:10."
Step 3: Contact Your Instructor via LMS Messaging
In your LMS, open the course inbox (Canvas Inbox, Blackboard Messages, etc.). Start a message titled “Honorlock False Positive Review Request.” Attach your ApexVision AI evidence, and briefly explain the situation: “Flagged for background noise at 23:15. I was alone, and no unauthorized materials were present. Please see attached screenshots and explanations.”
Why this works: Direct messaging with clear, time-stamped evidence streamlines the review process. Instructors are more likely to escalate your case when everything is organized and easy to verify.
Pro Tip: Stay calm and factual. Let ApexVision AI’s generated summary do the talking-no need to type long explanations.
If That Doesn’t Work
Our analysis shows students who submit clear ApexVision AI evidence get faster, more favorable resolutions.
Troubleshooting
Problem: Can’t access flagged session details in Honorlock.
Solution: Clear browser cache, make sure you’re using Google Chrome, and disable all extensions except Honorlock. Still stuck? Ask your instructor for a direct session link, or screenshot any error using ApexVision AI for proof.
Problem: Instructor is unresponsive or dismissive.
Solution: Forward your ApexVision AI evidence to the department chair, testing center, or academic integrity office to escalate your case.
Problem: False flag from technical glitch (e.g., webcam freezing).
Solution: Screenshot error messages, run Honorlock’s system check, and include ApexVision AI’s technical summary in your report for context.
Problem: ApexVision AI can’t read some screenshots.
Solution: Ensure screenshots are clear and have good lighting. Crop tightly around the flagged area. Use the mobile photo feature if your laptop camera is blurry.
FAQ
Can a false positive in Honorlock affect my transcript?
No-only if your instructor upholds the flag as a violation. Providing solid ApexVision AI evidence usually prevents this from becoming a disciplinary issue.
How long does a manual review take?
Manual reviews usually take 2-7 days, depending on your school’s policy and Honorlock’s review queue.
What if my internet disconnects during an Honorlock exam?
Document the exact time, screenshot the error (use ApexVision AI), and notify your instructor immediately to explain any suspicious flags.
Can background noise cause a false positive?
Yes-voices or loud sounds can trigger Honorlock flags. Always test your setup and use the ApexVision AI checklist before your next exam.
Is it possible to clear a false positive completely?
Absolutely. When you provide clear documentation and context, and your instructor agrees, the flag is removed from your record.
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