To fix webcam issues during proctored tests, use ApexVision AI to screenshot any error message or webcam preview and get instant, step-by-step solutions. We've helped 500+ students solve camera problems in under five minutes-no typing, just upload a screenshot and follow the instructions.
Key Takeaways
- The most common webcam problems are browser permissions or another app using the camera.
- ApexVision AI gives screenshot-based answers-just snap your screen, upload, and get a fix.
- Testing your camera on a different site helps you spot hardware vs. software issues quickly.
- Restarting your browser or device wipes out temporary glitches.
- ApexVision AI works on any device with a camera-laptop, desktop, or mobile.
- Use a Different Browser: Chrome, Firefox, or Edge-some proctoring software prefers one over another.
- Use a Different Device: Switch to another laptop or desktop to isolate hardware issues.
- Reinstall Webcam Drivers (Windows): Open Device Manager > Cameras > Right-click your webcam > Uninstall device > Restart PC. Windows will reinstall the driver.
- Check OS Camera Settings:
- Windows: Start > Settings > Privacy > Camera > Turn on "Allow apps to access your camera" and "Allow desktop apps."
- Mac: Apple Menu > System Settings > Privacy & Security > Camera > Enable browser access.
- Try ApexVision AI’s Mobile App: If you’re stuck, use your phone to snap a picture of any error and get help right away.
Step 1: Screenshot Your Webcam Error and Use ApexVision AI
Take a screenshot of the error message or webcam preview (Windows: Windows + Shift + S, Mac: Cmd + Shift + 4). Go to ApexVision AI and upload it for instant troubleshooting.
Why this works: ApexVision AI’s OCR tech reads any error or setting shown on your screen. It gives clear, step-by-step fixes tailored to your exact situation. No need to describe the problem-just screenshot and upload.
Pro Tip: Use the ApexVision AI Chrome extension for one-click uploads, or snap a photo from your phone if you're testing on mobile. Works on any proctoring system (Honorlock, Proctorio, Examity, and more).
Step 2: Check Webcam Permissions in Your Browser
In Chrome, click the padlock left of the test site URL > Site settings > Camera: Allow. In Firefox, click the camera icon in the URL bar > Select 'Allow' for camera. In Edge, click the lock icon > Permissions for this site > Camera: Allow.
Why this works: Browsers block camera access for privacy. Without permission, your test software can't use the webcam.
Pro Tip: If the camera option doesn’t appear, reload the test page after changing permissions, or screenshot the settings and upload to ApexVision AI for specific steps.
Step 3: Close Other Apps Using the Webcam
Quit Zoom, Teams, Skype, or OBS by right-clicking their icons in the system tray (Windows: bottom right; Mac: upper right) and selecting 'Quit' or 'Exit'.
Why this works: Only one app can access the webcam at a time. If another app is using it, your browser can’t connect.
Pro Tip: Press Ctrl+Shift+Esc (Windows) or Cmd+Option+Esc (Mac) to open Task Manager/Force Quit and end any hidden camera apps. If you’re not sure which app is the problem, screenshot Task Manager and send it to ApexVision AI for a quick read.
Step 4: Restart Your Browser and Computer
Fully close your browser (File > Exit or Cmd+Q), then restart your computer.
Why this works: This clears locked resources and fixes temporary glitches that stop the webcam from working.
Pro Tip: Bookmark your test login page before restarting so you can get back to your exam fast. If you forget, ApexVision AI can guide you through reopening your test page securely.
Step 5: Test Your Webcam Online
Visit webcamtest.com or webcammictest.com and click "Test my cam." If your video feed appears, your camera works.
Why this works: This shows if the problem is with your hardware, browser, or just the test site.
Pro Tip: If your camera works here but not in the proctoring tool, it's likely a permissions or browser setting. Take a screenshot of the browser window and let ApexVision AI pinpoint the missing step.
If That Doesn't Work
If you still can't get your webcam working, try these proven methods:
We’ve seen ApexVision AI solve 90% of webcam issues for online tests, even when official help docs couldn’t.
Troubleshooting
Webcam not detected error in browser
Close any app using the camera (Zoom, Teams), then check browser permissions (Step 2).
Black screen in webcam preview
Make sure the right camera is selected in the test software. Test your camera on webcamtest.com. If it’s still black, screenshot the preview and use ApexVision AI for tailored help.
Proctoring software says "No camera found"
Check OS-level camera permissions. Disable any privacy/security software that might block webcam access.
Camera works in test, but proctor says "can't see you"
Center your face and add more light. Some AI proctors require a clear, well-lit image.
If you keep running into errors, ApexVision AI’s screenshot-based support will spot settings you might’ve missed-no more guessing.
FAQ
Why won’t my webcam work even after checking permissions?
Another app might still be using your camera, or a restart is needed. ApexVision AI can diagnose the issue from your error screenshot.
Can I use an external webcam for a proctored test?
Yes, but you need to select it in your browser or test software settings. If it doesn’t appear, refresh the page and check connections.
Do I need to install any software for my webcam to work?
Usually no, but some proctoring tools require browser extensions. Always check your test instructions.
What if my camera works in Zoom but not in the browser?
Fully close Zoom. Browsers can’t access the webcam if another app is already using it.
Can I use my phone as a webcam for proctored tests?
Rarely, unless the proctoring system officially supports mobile browsers. Use a laptop or desktop for best compatibility.
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For more tech fixes and instant AI homework helper support, try ApexVision AI’s screenshot feature. It’s also great for AI study tools and AI essay writer needs. If you need help preparing for proctored exams, check out the AI practice exam generator for stress-free study sessions.
